AI Chatbots for Business – Solving Customer Support Challenges [2025 Guide]
Artificial intelligence (AI) chatbots have become a cornerstone for businesses, with 67% of global consumers engaging with a chatbot in the past year. Tools like ChatGPT have amplified interest in AI-powered conversational systems, encouraging companies to adopt chatbots to enhance customer support and improve efficiency. The true value of AI chatbots lies in their ability to address specific challenges and offer customized solutions. Selecting the right platform is essential to resolving common customer support issues and delivering exceptional experiences. In this guide, we’ll discuss the challenges in customer support and show you how AI chatbots effectively tackle these pain points. Pain Points in Current Customer Support Customer support is integral to business success. As Salesforce reports, 84% of customers consider their experience as important as a company’s products or services. Alarmingly, 67% of customers switch brands due to poor support. K...