Enhancing Customer Experience with Conversational AI
What is Conversational AI? Conversational AI refers to a group of cutting-edge technologies that can recognize as well as respond to speech and text inputs. It is designed to simulate human-like conversations with people. In the context of customer service specifically, the term 'conversational AI' describes the use of AI-based tools such as chatbot or voice assistant to interact with customers. Businesses are constantly searching for new methods to satisfy their clients in the fast-paced world of today. When it comes to customer service, AI-based tools such as chatbots and voice assistants are used to interact with customers. This practice is referred to as conversational AI . Let's explore how this technology is improving the customer experience. 24/7 Help at Your Fingertips Imagine it's late at night, and you're browsing an online store. Suddenly, you have a question about a product. In the past, you might have had to wait until the next day to get an answer. ...